Our client charter sets out the service you can expect from us as a client of Ballarat CASA.
Download our client charter
In accordance with the Victorian Health Records Act 2001 and the Privacy and Data Collection Act 2014, the Ballarat Centre Against Sexual Assault (CASA) region respects your right to privacy.
It is important that you understand the purpose for which we collect details about you.
Australian Charter of Healthcare Rights
The Charter describes the rights of patients, consumers and other people using Australian health services to receive high-quality and safe healthcare.
Visit the patient charter website health.vic.gov.au/patientcharter to learn more about how the charter works in Victoria. You can also contact the Health Services Commissioner by visiting the website health.vic.gov.au/hsc or by Freecall 1300 582 113.
Health Records Act
The Health Records Act 2001 (the Act) created a framework to protect the privacy of individuals’ health information. It regulates the collection and handling of health information.
Visit the Vic health website health.vic.gov.au/about/legislation/health-records-act to learn more about the act. You can also contact the Health Services Commissioner by visiting the website health.vic.gov.au/hsc or by Freecall 1300 582 113.
Privacy and Data Protection Act
The Privacy and Data Protection Act 2014 (PDPA) replaced the Information Privacy Act (IPA) and established the Office of the Commissioner for Privacy and Data Protection (CPDP) in September 2014.
Visit the website cpdp.vic.gov.au/menu-privacy/privacy-laws-and-standards/privacy-and-data-protection-act-2014 to learn more about the act. You can also contact the Commissioner for Privacy and Data Protection by visiting the website cpdp.vic.gov.au.